TERMS & CONDITIONS

Effective Date: March 28, 2025

These Terms and Conditions (the "Agreement") govern the use of the Kigumi App (the "App") available at https://www.kigumitrip.com operated by TABIPRO Inc. ("Company," "We," "Us," or "Our"). This Agreement applies to Users, including individual travelers and individuals acting on behalf of travel agents or Destination Management Companies, who access the App.

By accessing, browsing, or using the App, the User acknowledges that it has read, understood, and agrees to be bound by this Agreement. If the User does not accept this Agreement in its entirety, it must immediately cease using the App.

1. DEFINITIONS

For the purposes of these Terms and Conditions, the following capitalized terms shall have the meanings set forth below. These definitions apply throughout the document unless expressly stated otherwise.

"Company" – Refers to TABIPRO Inc., the legal entity that owns and operates the App. The terms "we," "our," and "us" may also be used to refer to the Company.

"App" – Refers to the web-based software application provided by the Company that enables Users to create, manage, book, and share custom travel itineraries.

"User" – Refers to any individual, including but not limited to travel agents and inbound travelers, who accesses the App to create, view, or interact with travel itineraries, whether authenticated or not.

"Authenticated User" – Refers to any User who has successfully signed in to the App via an OAuth 2.0 authentication method, currently supported through Google.

"Active User" – Refers to an Authenticated User who has accessed the App within the preceding thirty (30) calendar days.

"Trip Plan" – Refers to a custom travel itinerary created using the App, consisting of one or more Segments. The terms "Trip Plan" and "Itinerary" may be used interchangeably throughout the Agreement.

"Destination" – Refers to a defined geographic area established by the Company for purposes of trip planning. A Destination may consist of an entire prefecture (e.g., Tokyo, Osaka), or a sub-region within a municipality, and is not necessarily aligned with administrative boundaries. Destinations represent areas where a traveler may visit or spend a significant portion of time during a trip.

"Segment" – Refers to a logical section of a Trip Plan, delineated by start and end times, dates, and duration in days and nights. Segments are categorized as either:

Stay Segments – representing hotel accommodation within a single Destination; or

Travel Segments – representing transportation between two Destinations.

Segments serve an internal structuring function to organize Trip Plans and support app features. While Segments are used programmatically within the App, Users primarily interact with Destinations when planning their travel.

"Transit or Stay Details" – Refers to the User's selected transportation and accommodation options within a Trip Plan, beginning from the point of itinerary creation and continuing until the completion of the Checkout process. These are categorized respectively as Transit Details and Stay Details.

"Vendor" – Refers to any third-party travel service provider responsible for delivering accommodation, transportation, or activity services included in the User's Trip Plan. Vendors are classified as follows:

• Accommodation Providers – including hotels, ryokans, minshuku, pensions, and other lodging operators.
• Transportation Providers – including operators of trains, express trains, buses, express buses, and other public or private transit services.

"Checkout" – Refers to the process by which a User confirms and finalizes the selection of Transit Details and/or Stay Details and submits payment for the full itinerary. A Checkout is deemed completed when the Company receives confirmation from its third-party payment processor that the payment transaction has been successfully authorized. Upon receipt of such confirmation, the Company initiates the process of booking the individual elements of the User's itinerary.

"Booking" – Refers to a finalized reservation with a third-party Vendor for either:

• One or more nights of accommodation for one or more travelers at a single property, or A transportation leg for one or more passengers. In the case of Transit Details, a single travel segment may result in multiple Bookings if the route involves multiple legs or operators.

The terms "Booking" and "Reservation" may be used interchangeably throughout the Agreement. However, for clarity:

• A Reservation represents a booking that is in progress or pending confirmation with the Vendor.
• A Booking is a reservation that has been successfully confirmed and is considered finalized.

A Booking is the direct result of a successful Checkout, at which point the User's itinerary is considered final and payment has been settled via the Company's payment processor.

"Confirmation" – Refers to a notification sent to the User via email or other electronic means upon the successful confirmation of a Booking. Confirmations may include:

• Booking Confirmations – issued per individual accommodation or transportation booking; and
• Itinerary Confirmation – a consolidated summary of all confirmed bookings within a Trip Plan.

Confirmations may contain attachments such as PDF tickets or QR codes required for redeeming transit services or checking into accommodations.

"Plan" – Refers to the pricing unit used in the context of Japanese accommodation offerings. A Room Plan represents a specific combination of room type, meal options, seasonal conditions, promotional offers, or cancellation terms as determined by the Accommodation Provider. Users always book a Plan, not merely a room. Pricing, availability, and refundability may vary across different Plans for the same room type.

"Kigumi User Reference" – Refers to a unique alphanumeric code issued for each Booking and User, printed on the relevant Confirmation. This reference code may include the terms "Kigumi", "Customer", or "User", and is used for identification purposes when communicating with customer support. Each Kigumi User Reference is unique to a specific User and Booking and should be provided in any support or dispute resolution correspondence.

"Ticket" – Refers to a transit ticket issued by a third-party Vendor, such as (but not limited to) a Japan Railways company. The term Ticket includes both: (a) a printable PDF or QR code attached to a Confirmation that may be used directly to board trains or buses; and (b) a printable voucher or QR code that must be redeemed at a transit terminal to receive a physical paper ticket.

Where redemption is required, the term "Paper Ticket" is used to refer to the physical ticket received at the station. All Tickets are issued by third-party Vendors and never by the Company.

2. USER ACCESS & AUTHENTICATION

2.1. User Categories

The App distinguishes between two categories of users: Users and Authenticated Users, each with differing levels of access to functionality.

2.1.1. Access Without Authentication

Users who access the App without authentication ("Users") may use the following features:

• Trip planning tools and itinerary creation
• Hotel meta-search functionality
• Viewing and sharing of itineraries

No sign-up or account creation is required to access these features. The App does not request or require credit card information to utilize destination discovery, trip planning, transit route lookups, or hotel meta-search.

2.1.2. Authenticated Access

Users may opt to authenticate using Google OAuth 2.0, the only supported authentication method at this time. Once successfully authenticated ("Authenticated Users"), users gain access to additional features, including:

• Transit route lookup functionality
• The ability to add transportation or accommodation segments to a Trip Plan
• The ability to duplicate and modify a shared itinerary
• The ability to book a Trip Plan

2.2. Session and Security

Authenticated Users may be automatically logged out after a period of inactivity or for security reasons, including but not limited to token expiration, session anomalies, or unauthorized access attempts.

The App does not support a conventional sign-up process involving usernames or passwords. Authentication is solely managed through third-party login credentials (Google).

Users are responsible for maintaining the confidentiality of their Google account and must notify support in the event of suspected unauthorized access to their itinerary or booking data.

2.3. Country Restrictions

Use of the App is strictly prohibited for any Users or Authenticated Users who are located in, residing in, or accessing the App from countries subject to U.S. trade sanctions, export control restrictions, or other regulatory prohibitions. These restrictions apply to, but are not limited to, the following jurisdictions:

• Cuba
• Iran
• North Korea
• Syria
• Crimea, Donetsk, and Luhansk regions of Ukraine
• Any additional countries or territories designated by the U.S. Department of Treasury's Office of Foreign Assets Control (OFAC) or the U.S. Department of Commerce

Users are responsible for ensuring compliance with these restrictions and must not permit access to the App by any Users located in restricted jurisdictions. The Company reserves the right to immediately terminate accounts, restrict access, and withhold services if it determines, in its sole discretion, that a user is in violation of these country restrictions.

The Company shall not be liable for any damages, losses, or claims resulting from access restrictions, terminations, or legal actions related to prohibited use in restricted jurisdictions.

3. DESTINATIONS & PLACES OF INTEREST

3.1. General Disclaimer and Data Sources

The App provides destination content, activity information, sightseeing suggestions, and other travel-related data ("Destination Information") for the User's convenience and general reference. This information is compiled, translated, and summarized from a variety of publicly available sources, including but not limited to regional tourism websites, government publications, and other open-access travel data ("Third-Party Sources").

While the Company exercises reasonable care in the aggregation and presentation of Destination Information, the Company does not independently verify the accuracy, completeness, or reliability of such data. The User acknowledges and agrees that the information provided may be subject to errors, inaccuracies, outdated references, or incomplete translations. Destination summaries and taglines reflect the Company's editorial judgment and do not guarantee consistency with individual experiences.

All Destination Information is provided strictly "as is", without warranties of any kind, either express or implied. The Company makes no representations or guarantees regarding the truthfulness, availability, or quality of any destinations, attractions, accommodations, or activities presented in the App.

3.2. Activity Information, Pricing, and Conditions

Information related to local activities, entrance fees, sightseeing options, and attractions—including but not limited to pricing, operational hours, age restrictions, seasonality, reservation requirements, and accessibility—is compiled for illustrative and planning purposes only. The Company does not guarantee the accuracy or currency of any such details.

It is the sole responsibility of the User to independently verify all pricing, availability, operational status, and booking conditions directly with the applicable service provider or operator prior to making travel arrangements. The Company shall not be held liable for any financial loss, inconvenience, or disruption arising from reliance on inaccurate or outdated information displayed within the App.

3.3. AI-Generated Trip Plans and Destination Suggestions

The App may use Artificial Intelligence ("AI") to generate suggested trip plans, itineraries, and destination recommendations based on User preferences, past activity, or general travel data patterns. These AI-generated outputs may include suggestions for:

• Travel destinations and regions;
• Local attractions or places of interest;
• Transit connections and routing;
• Accommodation options;
• Cultural or seasonal experiences.

The User acknowledges and agrees that all AI-generated content is inherently fallible, and may include:

• Locations or facilities that are no longer operational;
• Recommendations that are not relevant to the User's preferences or travel season;
• Transit routes or connections that are not practically available at the intended time of travel.

See Section 14.4. GENERAL DISCLAIMERS - No Liability for AI-Generated Content for more on the Company's liability with respect to AI-generated content.

3.4. Translation and Localization Notice

The majority of Destination Information is localized and translated from Japanese-language sources. While the Company takes reasonable care to ensure that translations are accurate and culturally appropriate, certain content may be misinterpreted, mistranslated, or incomplete due to contextual differences. The Company disclaims all liability for the consequences of any such inaccuracies in translated or localized content.

3.5. Business Operation Status and Availability

The Company does not make any guarantee, warranty, or representation that the destinations, attractions, or services listed in the App are operational, open to the public, or available at the time of travel. Certain attractions or venues may close without notice due to local regulations, weather, seasonal changes, or business decisions by third-party operators.

The User is solely responsible for verifying the current operating status of any venue or location listed in the App before visiting or incorporating it into a travel plan.

3.6. Transit Hub Coverage and Limitations

For purposes of providing transit suggestions and route lookups, The App may use a simplified set of transit hubs or stations in each region or destination. These selected hubs are chosen to optimize the user experience and are not necessarily exhaustive or representative of all available transit options.

Users seeking detailed transit connections are advised to consult directly with local transportation providers or official transit information services.

3.7. User Responsibility

The User is solely and fully responsible for verifying all information presented in the App, including but not limited to destination summaries, attraction details, operating times, pricing, and transit suggestions, prior to making any travel arrangements or bookings. The Company disclaims all liability for errors, misstatements, or changes in third-party services or schedules that may affect the User's travel plans.

4. ITINERARY PLANNING FUNCTIONALITY

The App provides Users with the ability to create, modify, and share custom travel itineraries ("Trip Plans") through a web-based application optimized for both desktop and mobile use. The Itinerary Planning feature is intended as a flexible itinerary planning tool that allows Users to structure trips into distinct Travel and Stay segments.

The Company makes no express or implied guarantees with respect to continuous Platform availability, service uptime, or uninterrupted access to the App. Users acknowledge that the App may be temporarily unavailable due to scheduled maintenance, third-party outages, or unforeseen circumstances.

4.1. Trip Plan Structure and Segment Definitions

Users may create and share an unlimited number of Trip Plans. Each Trip Plan is composed of two primary segment types:

• Stay Segments – Represent overnight accommodation within a single Destination. A Stay Segment requires a minimum of one (1) night and may include zero (0) or more accommodation selections by the User. Each hotel room selected corresponds to a Stay Detail. A Stay Segment may contain multiple Stay Details.

• Travel Segments – Represent ground transportation between two distinct Destinations, including options such as trains, express trains, and buses. Each Travel Segment may include one transit route selected by the User. This route is composed of one or more bookable transportation legs, each referred to as a Transit Detail. The terms "transit" and "transportation" are used interchangeably.

Segments are generated automatically as follows:

• Adding a new Destination to a Trip Plan creates a Stay Segment.
• Connecting two sequential Destinations with a transit route creates a Travel Segment.

Travel Segments cannot be created between identical Destinations. Transportation bookings within the same Destination are not supported. However, Users may add the same Destination more than once in a Trip Plan if separated by other Destinations or time intervals. For example, a round trip from Tokyo to Kyoto and back with a 2 night stay in Kyoto may be represented as:

Destination: Tokyo (1 day, 0 nights) → Destination: Kyoto (3 days, 2 nights) → Destination: Tokyo (1 day, 0 nights)

Each new Destination added becomes the "To" Destination in the Travel Segment; the previously added Destination becomes the "From" Destination.

4.2. Stay and Transit Details

• A Stay Detail refers to a single accommodation selection (e.g., one hotel room).
• A Transit Detail refers to a single bookable transportation leg within a transit route.

Stay Segments may include one or more Stay Details. Each Travel Segment is associated with a single transit route composed of one or more Transit Details.

These definitions are intended to clarify the structure of Trip Plans and the Company's limited role in the booking process, particularly in relation to the responsibilities associated with individual Stay and Transit Details.

4.3. Planning Limits and Availability

• The maximum supported duration of any Trip Plan is thirty (30) consecutive days.
• Trip Plans may be created for travel dates at any point in the future, subject to availability of booking data and Vendor inventory.
• Data used in Trip Planning is subject to the limitations of the Transit Route Lookup and Hotel Meta Search tools. Please refer to the relevant Sections of the Agreement for information regarding data accuracy and third-party source limitations.

Trip Plan visibility is described in detail in Section 15. DATA PRIVACY & USAGE.

5. TRANSIT ROUTE LOOKUPS

The App includes a transit route lookup feature that allows Users to explore and plan potential transportation connections between Destinations. This feature is intended for itinerary planning only and is subject to data availability, technical limitations, and third-party constraints.

This Section governs the use of the route lookup functionality as part of Itinerary Planning and does not address booking, payment, or refund terms. For terms governing bookings, please refer to Section 8. BOOKING & PAYMENT TERMS and Section 10. CANCELLATION, REFUND & MODIFICATION POLICIES.

5.1. Access and Usage

• The App allows Users to perform unlimited transit route lookups as part of the Itinerary Planning functionality.
• Authentication is required to access the route lookup feature. Users must sign in via an approved authentication method to view transit routes and add Transit Details to a Trip Plan.
• Route lookup is only supported between predefined Destinations. Each Destination is associated with one or more fixed transit hubs as determined by the Company.
• The App does not support custom selection of transit hubs or lookup of routes between arbitrary transit locations not tied to a Destination.

5.2. Data Sources and Coverage

• Transit route data is compiled and curated by the Company, based on a combination of publicly available resources and official third-party websites.
• The Company consults third-party sources to verify service availability but does not guarantee the accuracy or completeness of any underlying data.
• Availability information is subject to the constraints of these third-party sources and may be incomplete, outdated, or inaccurate.

5.3. Data Accuracy and Limitations

• Transit route availability and pricing are provided up to 12 months in advance, but the accuracy of this data cannot be guaranteed beyond that period.
• Express train availability is particularly limited and typically only accurate up to 30 days in advance.
• All routes displayed beyond 30 days are marked as "available", but availability is provisional and not guaranteed.
• The Company makes no guarantee of real-time accuracy for transit data. Trains may be incorrectly marked as available, unavailable, bookable, or unbookable.
• Route search functionality is supported in part by Artificial Intelligence (AI). The User acknowledges that AI-generated results may contain inaccuracies or omissions. By using this feature, the User accepts that route suggestions may be incorrect or incomplete until validated at Checkout.
• Route plotting on a map is provided as a visual approximation only. In most cases, especially for long-distance routes, the displayed lines do not correspond to the actual rail or road infrastructure.
• Due to the complexity of transit routing, this feature may experience temporary unavailability or degraded functionality without notice.

5.4. Bookability and Limitations

• Even if a transit route is selected and added to a Trip Plan, the Company does not guarantee that the route will be available at the time of Checkout for the desired number of passengers.

• Transit Details shown in the App are not binding until the Checkout process is completed and payment is received.

• Express train routes, in particular, may appear as available in the App but may not reflect actual availability for booking at the time of confirmation.

• Users should be aware that certain transit services may:

  • Offer only reserved seating,
  • Offer both reserved and non-reserved seating,
  • Or operate on a non-reserved basis only.

The Company may be unable to fulfill bookings for certain Transit Details even after selection. In such cases, Users will be notified during or after the Checkout process. Please refer to Section 8. BOOKING & PAYMENT TERMS and Section10. CANCELLATION, REFUND & MODIFICATION POLICIES for further information on booking status and refund handling.

5.5. Route Pricing Disclaimer

• All pricing for transit routes is displayed "as is" and is non-binding until Checkout is completed.
• The App does not guarantee that displayed fares comply with local transportation regulations or fare class structures.
• Pricing inconsistencies may occur. For example, the App may default to showing the fare for a reserved seat, even when only non-reserved seating is available at time of booking.

5.6. User Responsibility

• The User is solely responsible for:

  • Verifying transit availability directly with operators where required,
  • Understanding transfer logistics between transit legs,
  • Navigating to, from, and within transit hubs (e.g., train stations or bus terminals),
  • Confirming whether services are operational, including delays, suspensions, or schedule changes.

• The App does not provide navigation assistance within stations or destinations.

• The App does not monitor real-time service status, disruptions, or cancellations.

• Routes suggested by the App are non-exhaustive and may not represent the fastest, most cost-effective, or most convenient options available. The User accepts that better alternatives may exist.

6. HOTEL META SEARCH

The App includes a hotel meta-search feature that enables Users to view accommodation availability, compare room plan options, and add accommodations to their Trip Plan. This feature is intended to assist Users in researching and selecting appropriate lodging options, but does not constitute a binding offer. All pricing and availability data are non-binding and subject to change until the Checkout process is completed.

For terms related to booking, modification, and cancellation of hotel stays, please refer to CANCELLATION, REFUND & MODIFICATION POLICIES. For post-booking communication and hotel-related responsibilities, refer to CONFIRMATIONS & COMMUNICATION AFTER BOOKING – Stay Bookings.

6.1. Availability and Room Plan Structure

• Accommodation availability is displayed up to approximately six (6) months in advance. Availability beyond this period is not guaranteed and may be inaccurate or incomplete.
• Room availability and pricing are retrieved from third-party sources and are subject to change. A hotel or plan marked as available may become unavailable at any time prior to Checkout.
• Availability shown in hotel search results is provisional. Final availability is confirmed only when viewing the Room Plan Details modal and during the Checkout process.

6.2. Room Plans and Pricing

• Accommodation pricing on the App follows standard Japanese hospitality practices, where prices are associated with a room plan, not the room itself.

• Room plans may include variations based on:

  • Seasonality
  • Meal inclusions (e.g., breakfast, dinner)
  • Regional pricing adjustments
  • Amenities or special promotions

• The price listed in hotel search results may differ from the final price shown in the Room Plan Details view.

• All mandatory fees, taxes, and service charges are disclosed during the booking process and are included in the total price displayed at Checkout.

6.3. Licensing and Legal Compliance Disclaimer

• Under Japanese law, accommodation providers are required to possess valid licenses to operate. While the Company relies on third-party platforms that typically list licensed accommodations, the Company does not independently verify the licensing status of each provider and makes no guarantees regarding the legal compliance of any accommodation.

6.4. Map Search Functionality

• The App offers an interactive map search interface for hotel discovery. The map initially loads at a default zoom level, corresponding approximately to the geographic boundaries of a defined Destination in the App.
• As the User zooms in, zooms out, or pans across the map, search results are dynamically refreshed to reflect properties in the updated visible area.
• Due to progressive loading, there may be a delay in displaying updated results during map interaction. Hotels that were previously marked as available may become greyed out or marked as "sold out" as availability data are refreshed.
• The zoom level presented by default may not be optimal for all use cases. Users should adjust map settings as needed to view relevant properties.
• Hotel icons may not accurately reflect exact geographic coordinates. Users are responsible for verifying the exact location using the address or map information provided in the hotel details.

6.5. Data Accuracy and Localization

• Hotel information, including room types, plans, amenities, meal offerings, and descriptions, is translated and localized from Japanese-language sources. The Company uses a combination of human and AI-driven translation tools.

• The User acknowledges that:

  • AI-generated summaries may contain errors, misinterpretations, or outdated information.

  • Plan details may not reflect the actual experience provided by the accommodation.

  • Hotel images (rooms, meals, facilities, etc.) are for illustrative purposes only and may not accurately depict current offerings.

• The Company does not guarantee the completeness, correctness, or reliability of any hotel or room plan information. Disputes regarding incorrect plan data must be addressed directly with the accommodation provider. See Section 9.5: CONFIRMATIONS & COMMUNICATION AFTER BOOKING – Stay Bookings for more information.

6.6. Ratings and Hotel Selection

• Hotel ratings displayed in the App are aggregated from various Japanese sources and presented on a 1 to 5 scale. These ratings are meant for reference only and do not reflect the Company's own evaluation or endorsement of any accommodation.

6.7. User Responsibility

The User is responsible for:

• Reviewing and confirming plan details, availability, pricing on the Plan Details screen before adding a Stay Segment to their Trip Plan or proceeding to Checkout.
• Verifying the exact location of accommodations using address and location data provided, particularly when using map search.
• Noting that it is possible to add accommodations outside the defined municipal area of a selected Destination. The App may issue a warning in such cases, but the User bears final responsibility for confirming the appropriateness of any hotel selection.

7. PRICING

This Section outlines the manner in which pricing information is displayed, calculated, and settled within the App. All Users are advised to read this Section carefully in conjunction with Section 6: HOTEL META SEARCH, Section 5: TRANSIT ROUTE LOOKUP, and Section 8: BOOKING & PAYMENT TERMS.

7.1. Pricing Displayed in Itinerary Planning

• All pricing data used by the App is sourced in Japanese yen (JPY), which serves as the base currency for all calculations. While Users may choose to view prices in other currencies, these are for convenience only.

• The budget figure shown in Itinerary Planning represents an estimated total cost for the User's selected itinerary, including both accommodation and transportation segments.

• This budget is provided strictly for informational purposes, and does not constitute a binding price quote.

• The Itinerary Planning budget may include segments or services that cannot be booked through the App (e.g., unavailable transit legs or local transit legs that should be covered with SUICA). Accordingly, the budget figure may:

  • Be higher than the final amount due at Checkout (due to unbookable segments being included), or
  • Be lower than the final amount (if dynamic pricing updates occur or additional services are added during Checkout).

• All prices include applicable Japanese consumption tax (VAT) unless otherwise specified.

7.2. Currency Conversion and Exchange Rates

• The App supports the display of prices in multiple currencies, using real-time currency conversion tools.
• Users acknowledge that exchange rates used by the App may not reflect real-time market rates, and are subject to fluctuation. Rates may vary from those used by payment providers or financial institutions.
• As a result, there may be discrepancies between the prices shown in non-JPY currencies in the Itinerary Planning view or Itinerary Editor and those shown at Checkout.
• All invoices will be issued and settled in Japanese yen (JPY), regardless of the currency selected for display purposes.

7.3. Prices Displayed at Checkout

• All prices displayed at Checkout are final and inclusive of:

  • Japanese consumption tax (VAT),
  • Service charges or administrative fees applied by the Company,
  • And any known additional charges, unless explicitly stated otherwise on the App or in the Booking Confirmation, Voucher, or Ticket.

• The Checkout price includes a service fee retained by the Company for processing bookings on the User's behalf.

  • Accordingly, the total price displayed in the App may differ from the publicly listed price offered by third-party Vendors (e.g., hotel or transport provider websites).
  • Price differences may reflect factors such as: packaging, availability, cancellation flexibility, or platform service handling.

• Although prices may be viewed in currencies other than Japanese yen, the User understands and accepts that:

  • Settlement occurs exclusively in Japanese yen, and
  • Any currency conversion or transaction fees imposed by the User's financial institution are outside the Company's control.

7.4. Additional Charges for Hot Spring and Facility Use

• For accommodations with onsen (hot spring) facilities, Users may be required to pay a government-mandated bathing fee upon check-in.

  • This fee is typically charged in cash at the hotel and ranges from several hundred yen per person.
  • It is not included in the booking total at Checkout and cannot be collected by the Company.

• The User acknowledges that:

  • It is their responsibility to carry sufficient Japanese yen in cash to cover such fees upon arrival, and
  • Failure to pay the onsen fee may result in denied access to certain facilities or check-in issues, as determined by the accommodation provider.

8. BOOKING & PAYMENT TERMS

This Section sets out the terms and conditions applicable to the initiation of bookings, the Checkout process, the role of the Company in facilitating transactions with third-party Vendors, and the applicable payment and pricing framework. Users are encouraged to read this Section in conjunction with Section 9: CONFIRMATIONS & COMMUNICATION AFTER BOOKING and Section 10: CANCELLATION, REFUND & MODIFICATION POLICIES.

8.1. Pre-Booking Authorization and Representation

By authenticating within the App and initiating a booking, the User grants the Company express and irrevocable authorization to act as a limited agent for the purposes of performing booking-related actions on the User's behalf.

This includes, but is not limited to:

• Registering or submitting data to third-party Vendor platforms, including transportation and accommodation providers;
• Creating temporary or permanent email inboxes for the sole purpose of receiving booking-related communication;
• Submitting personal information, such as the User's name, for booking purposes.

8.1.1. Email Inboxes and Vendor Communication

The Company may create and manage one or more email inboxes to facilitate the booking process. These inboxes:

• May be temporary or permanent;
• Are not accessible to the User;
• Are not transferrable or claimable by the User.

The purpose of such inboxes is solely to receive confirmation messages and other booking-related communications from third-party Vendors.

All communications from Vendors regarding a pending booking shall be received and processed by the Company until the issuance of a Booking Confirmation. The Company reserves the right to withhold direct User-Vendor contact to protect the privacy and booking integrity of the User.

8.1.2. User Data Provided to Vendors

• The Company may transmit the User's full name to third-party Vendors for the purpose of booking registration. This name may be translated, romanized, abbreviated, or reformatted in accordance with the technical limitations of third-party systems (e.g., character restrictions, omission of spaces).
• The Company is not liable for discrepancies or issues resulting from such formatting, including mismatches between the User's name and the booking record.
• In certain cases, bookings may be made under the name of the Company or a Company representative when required by a Vendor's system.

To preserve User privacy, no User contact information (e.g., phone number, personal email address, mailing address) will be shared with Vendors. Instead, the Company's contact information may be used.

8.2. Checkout Process and Booking Initiation

The Checkout process is initiated when a User selects "Book Trip" within the App. This process allows the User to:

• Review their selected itinerary;
• Adjust Stay or Transit Details (including number of occupants or passengers);
• Confirm selected room plans and transit options;
• Proceed with payment for the finalized itinerary.

8.2.1. Booking Finalization and Confirmation

Upon successful payment, the Company will initiate individual booking transactions corresponding to each Stay Detail and Transit Detail in the Trip Plan. Each:

• Stay Detail results in a reservation at a single accommodation property;

• Transit Detail may result in multiple bookings if the transit route comprises multiple legs or carriers.

A booking is not deemed final until a Confirmation is issued by the Company. See Section 9: CONFIRMATIONS & COMMUNICATION AFTER BOOKING for more details.

Once Checkout is completed, the Trip Plan is locked and no further modifications can be made within Itinerary Planning. Any post-Checkout changes must follow the policies set forth in Section 10: CANCELLATION, REFUND & MODIFICATION POLICIES.

8.2.2. Minimum Requirements for Checkout

• A valid Checkout may include as few as one Stay Segment (i.e., one Stay Detail).
• A valid Travel Segment requires at least two Destinations to establish a point-to-point transit route.

8.3. User Authorization and Consent

By proceeding with Checkout, the User explicitly authorizes the Company to:

• Facilitate and execute booking transactions with third-party transportation and accommodation Vendors;
• Transmit payment instructions to the Company's designated payment processor on the User's behalf.

Each line item confirmed during Checkout (including Transit Details and Stay Details) constitutes an independent booking transaction, for which the Company is granted authority to act as a booking agent.

This consent extends to all items reflected in the final invoice, Confirmation(s), and Trip Plan summary issued after successful payment.

8.4. Payment Processing Terms

8.4.1. Accepted Payment Methods

The Company accepts major credit and debit cards, including but not limited to VISA and Mastercard. A full list of accepted payment methods is available at the time of Checkout.

8.4.2. Transaction Limits

The maximum allowed transaction amount for any single Itinerary is ¥750,000 (JPY). Transactions exceeding this limit may be rejected or require additional verification.

8.4.3. Currency and Invoicing

• All payments are processed and settled in Japanese yen (JPY), regardless of the currency selected for display purposes in the App.
• The User acknowledges that while prices may be displayed in other currencies, such amounts are indicative and subject to exchange rate fluctuation.
• The final price payable will be converted to yen at the time of payment processing using the Company's or processor's applicable exchange rate.
• All invoices and receipts will be issued in Japanese yen.

8.5. Fees and Charges

8.5.1. Service Fees

All prices displayed at Checkout include the applicable service fee charged by the Company for facilitating the booking transaction. No additional hidden service fees are imposed.

8.5.2. Third-Party Charges

The Company is not responsible for any additional fees imposed by the User's bank, card issuer, or financial institution, including:

• Foreign transaction fees;
• Currency conversion charges;
• Network processing fees.

8.5.3. Fee Structure Changes

The Company reserves the right to modify its fee structure at any time. Such changes will take effect upon publication and acceptance of the updated Terms & Conditions at Checkout.

9. CONFIRMATIONS & COMMUNICATION AFTER BOOKING

9.1 Provisional vs. Final Confirmation:

• The user's booking is not instantly confirmed. A booking (for a Stay Detail or Transit Detail) will be confirmed once the Third-party Vendor (accommodation or transportation provider) accepts it. Booking is only considered final once a confirmation email has been sent.

• Some bookings may remain in "pending" status for several days until confirmed by the Third-party Vendor.

• The confirmation serves as evidence of a booking made with the Third-party Vendor. We are not responsible for service delivery or changes made by the supplier after final confirmation.

• A separate final itinerary Confirmed notification will be sent after all Transit and Stay Details are confirmed. This is provided as is and does not constitute the final confirmation of a booking.

9.2. Confirmation delivery

• Final Confirmations for the bookings will be sent individually to the User's registered email address.
• Any vouchers or tickets issued by Third-party Vendors will be attached as a PDF or image (PNG, JPEG).
• There is a risk that PDFs are corrupted. Please contact User Support when you have issues downloading the attachments.
• We reserve the right to cancel or adjust confirmed bookings in case of technical errors, pricing discrepancies, or availability issues.
• We reserve the right to cancel bookings that appear to be fraudulent or violate our platform policies.

9.3 User responsibility

• It is the User's responsibility to provide an accurate email address and check their spam or promotions folder.
• It is the User's responsibility to carefully review the confirmation information and any instructions to issue paper tickets within 24 hours.
• Customers may be required to present a printed or digital version of their booking confirmation upon check-in or boarding.
• Hotels and transport providers may request valid government-issued ID matching the name on the confirmation."

9.2 Processing Timeframes

• Email is a non-guaranteed delivery protocol, there may be delays in sending the confirmation.
• Most confirmations are issued within 10 minutes. Delays may occur due to provider availability or payment processing. When going through Checkout from overseas, some bookings like Transit Details can only be processed during Japan business hours. The User should be aware of the delay in receiving a confirmation.
• potential delays due to bank processing times or verification procedures.​

9.3 Data accuracy

• Japanese hotel plan name and confirmation code is mentioned on the confirmation email. The plan name and details may be abbreviated and not match the defined plan name in the hotel Property Management System.
• Train names, line names, vehicle names, operator names or transit hub names for Transit Details may not match the exact Japanese name due to differences in spelling, transcription or the lack of convention. The company is not liable for any miscommunication and damages resulting from localization of names.

9.4 Communication from Vendors

• The Company may contact the User after a Confirmation has been sent with queries from the Third-party Vendor

9.5 Stay Bookings

This Section sets out the terms applicable to accommodation bookings ("Stay Bookings") made through the App, including communication, liability, room preferences, and user responsibilities. For cancellation, modification, and refund conditions related to accommodation bookings, please refer to Section 10: CANCELLATION, REFUND & MODIFICATION POLICIES.

9.5.1 Room Preferences and Availability

The Company will make reasonable efforts to communicate the User's room or plan-related requests—such as non-smoking rooms, specific bed types, or preferred views—to the accommodation provider. However:

• Fulfillment of any such special request is not guaranteed and is subject to the hotel's internal policies and availability at the time of check-in.
• In cases where the booked room type is unavailable upon arrival, the hotel is solely responsible for offering a suitable alternative. The Company bears no liability for such discrepancies or substitutions.

9.5.2 Check-In, Check-Out, and On-Site Support

• The User is expected to comply with the hotel's published check-in and check-out times and procedures.
• The Company does not provide on-site assistance at accommodation properties. All operational or service issues encountered during the stay must be addressed directly with the accommodation provider.

9.5.3 Overbooking and Alternative Arrangements

In the unlikely event of overbooking or operational unavailability, the accommodation provider is solely responsible for arranging alternative accommodations of equivalent or higher value. The Company:

• Does not accept liability for any inconvenience or disruption caused by hotel-initiated changes; and Is not responsible for any costs incurred by the User in connection with overbooking or relocation.

9.5.4 Limitations of Liability

The Company acts solely as an intermediary between Users and accommodation providers. As such:

• The Company makes no guarantees or warranties regarding the condition, quality, cleanliness, safety, or accuracy of services or facilities offered by third-party Vendors.

• The Company disclaims all responsibility for failures, misconduct, or service shortfalls by accommodation providers or their staff.

• The Company shall not be held liable for:

  • Unfulfilled special requests;
  • Non-availability of room types;
  • Delays, cancellations, or inability to check in due to Vendor-side issues;
  • Failure of the User to reach the destination due to transit-related issues;
  • Any circumstance beyond the Company's control, including force majeure events, third-party software errors, or payment system failures.

9.5.5 User Responsibilities

The following responsibilities apply to all Users when making and fulfilling a Stay Booking through the App:

A. Travel Documents and Arrival Timing

• The User must present valid travel documentation (e.g., passport, visa, residency card) in accordance with local legal and hotel policies.
• The User is responsible for arriving at the accommodation within the designated check-in timeframe.

B. Accurate Booking Review

• Before proceeding with Checkout, the User must:
  • Carefully verify all Stay Details, including the selected room plan, price, occupancy, and meal options.
  • Review the Booking Confirmation and invoice issued after payment for discrepancies.
  • Check their credit card or payment account for any billing issues, duplicate charges, or unexpected amounts.
• Any discrepancies must be reported to User Support promptly for resolution. Delays in reporting may limit the Company's ability to assist.

C. Conduct During Stay

• The User must comply with all hotel rules, local laws, and property policies, including but not limited to behavior standards, smoking restrictions, quiet hours, and amenity use.

D. Responsibility for Damages and Charges

• The User is financially responsible for:
  • Any property damage caused during the stay;
  • Any lost or stolen items;
  • Any incidental fees or surcharges assessed by the hotel;
  • Any onsen or local facility fees, which may be collected in cash upon arrival.

E. Understanding Booking Limitations

• The User acknowledges that:
  • Room images and amenity descriptions in the App are illustrative and may differ from the actual experience;
  • Information about room plans is translated from Japanese sources and may contain errors;
  • AI is used in localization and summarization, and may introduce inaccuracies;
  • Some room features (e.g., bedding configuration) may differ from what was selected, due to Vendor-side limitations.

F. Acknowledgment of Intermediary Risk

• By using the App, the User accepts the inherent risks of booking through an intermediary, including:
  • Possibility of duplicate or failed payments;
  • Data mismatches between the App and the Vendor's system;
  • Vendor-side policy changes or errors beyond the Company's control.

9.6 Transit Bookings - Ticket delivery

This Section applies exclusively to Transit Bookings and governs the issuance, usage, delivery, and limitations related to transportation tickets facilitated through the App. It also outlines the responsibilities of the User in handling tickets and navigating transit hubs.

9.6.1 Ticket Types and Delivery Methods

The Company issues different types of electronic vouchers or QR code-based tickets for use with third-party transportation providers, including but not limited to Japan Railways (JR). The specific ticket type is clearly indicated in the Booking Confirmation sent to the User.

Ticket types determine the applicable usage rules, ticket redemption process, and boarding instructions. Although both types are presented as QR codes, their purpose and functionality differ.

A. SmartEX Web Ticket (JR Tokaido/Sanyo Shinkansen)

• This QR code represents a digital ticket that enables direct entry through automated ticket gates on eligible Shinkansen lines: NOZOMI, HIKARI, KODAMA, MIZUHO, SAKURA, TSUBAME. No paper ticket issuance is required.
• The User can scan the QR code directly at ticket gates.
• However, at certain stations without Shinkansen gates (e.g., Mishima, Kakegawa, Atami, Nagoya, Okayama, Shin-Kurashiki, Hiroshima, Tokuyama, Shin-Yamaguchi, Asa), the QR code must be presented to station staff. The Company recommends printing the QR code on paper in advance for smoother access.

B. Eki-net Web Ticket (JR East Limited Express and Other Non-Tokaido Shinkansen Lines)

• This QR code serves as a voucher and must be redeemed for a paper ticket at Eki-net-compatible terminals located exclusively at JR East stations.
• Redemption is not available at non-JR-East stations. For example, paper tickets for routes such as Toyama to Takayama or Osaka to Kinosaki Onsen cannot be issued at Toyama or Osaka stations.
• Users must use major JR East stations (e.g., Tokyo, Shinagawa, Shinjuku) to issue tickets.
• On some terminals, "JR-EAST Train Reservation" must be selected from the "Pick Up Tickets" screen.
• A single QR code may produce multiple paper tickets (e.g., base fare + limited express).

9.6.2 Validity and Use of Tickets

• All tickets, QR codes, and vouchers are valid only for the date, time, train type, vehicle, and seat/class indicated on the issued confirmation and/or printed ticket.
• QR codes are valid for one-time use only and are non-transferable.
• Unauthorized duplication, modification, or reuse is strictly prohibited.

9.6.3 Ticket Types by Seat Class

Transit bookings made through the App may correspond to one of the following Japan Railways seat categories:

• Reserved Seat ("指定席 / Shitei-seki") – A pre-assigned seat on a specific train.
• Green Car or Gran Class ("グリーン / グランクラス") – Premium reserved seating with enhanced service.
• Non-Reserved Seat / Free Seating ("自由席 / Jiyuu-seki") – First-come, first-served seats available in designated cars.

Non-Reserved tickets are valid for any eligible train on the day of travel, until the last train, but do not guarantee seating.

9.6.4 Missed Train Policy for Reserved Tickets

If a User with a reserved seat ticket (including Green Car or Gran Class) misses their designated train, they may:

• Board a later train on the same route, but only in a non-reserved seating car, subject to availability.
• Not use their existing ticket to claim another reserved seat or to board a train that offers reserved seating only.

If no non-reserved seats are available on later trains, the User must purchase a new ticket at their own expense. The Company assumes no liability in such cases.

9.6.5 User Responsibilities

The following responsibilities rest solely with the User in relation to transit bookings and the use of QR code or paper-based tickets issued via the App. The Company disclaims liability for any disruptions caused by failure to meet these responsibilities.

A. Accessing and Presenting Tickets

It is the User's responsibility to ensure they can access and present their QR code, or redeem it for a paper ticket, depending on the type of ticket issued. The Booking Confirmation clearly indicates whether a paper ticket must be issued and, if so, which terminal type must be used.

• The User must carry or access their QR code or printed ticket throughout the journey. All printed tickets must be retained and presented at ticket gates, both when entering and exiting the transit system.
• A single QR code may correspond to multiple paper tickets. The User must ensure that all issued tickets are collected and preserved for use.

B. Device Compatibility and Ticket Printing

The User is responsible for ensuring that their device can clearly display the QR code at the time of use.

• If the User is uncertain about screen quality, device battery, or compatibility, the Company strongly recommends printing the QR code in advance to avoid issues during ticket scanning.
• QR codes that cannot be scanned due to screen glare, damage, or resolution issues may prevent boarding.

C. Terminal Identification and Ticket Redemption

The process of retrieving paper tickets at the station requires the User to complete two distinct steps:

1. Locating the appropriate ticket terminal, and
2. Using the terminal interface correctly to retrieve the ticket(s).

1. Terminal Identification

• The User must locate the correct terminal type as stated in their Booking Confirmation (e.g., Eki-net terminal for JR East tickets).
• Not all stations support all ticket types. Some stations—particularly non-JR East locations—may not support Eki-net redemptions.
• In large or complex stations such as Tokyo, Shinagawa, Kyoto, Osaka, and Shin-Osaka, terminals may be difficult to find or spread across multiple locations. The User should plan accordingly and expect additional walking or waiting time.

2. Terminal Operation

• Once at the correct terminal, the User is responsible for:
  • Selecting the appropriate language setting (most terminals offer English),
  • Navigating the on-screen instructions carefully,
  • Selecting the correct function (e.g., "JR-EAST Train Reservation"),
  • Scanning the QR code or manually entering the ticket number or pickup code from the Booking Confirmation.
• In many cases, a single QR code redemption will produce multiple physical tickets (e.g., base fare + limited express), all of which are required for travel.

3. Assistance and Troubleshooting

If the User is:

• Unable to find the terminal,
• Unable to operate the terminal,
• Unable to switch to the preferred language, or
• Experiencing technical difficulties,

They must proactively seek assistance from station staff. The Company does not provide on-site support and is not responsible for ticket issuance failures due to user error, terminal unavailability, or misunderstandings.

9.6.6 Loss, Theft, and Recovery

If a QR code is lost, deleted, or becomes unreadable, the User must follow the applicable recovery procedure based on the ticket type:

A. SmartEX Web Tickets

• Users must contact User Support immediately and provide their unique Kigumi User Reference as printed on the Confirmation. QR codes cannot be reissued without a valid Kigumi User Reference.

B. Eki-net Web Tickets

• The Booking Confirmation includes one or more ticket numbers which can be entered manually at Eki-net terminals to print the required paper ticket instead of scanning the QR code.
• If assistance is needed, Users should seek help from station staff at a JR East station.

C. Identity Verification and Restrictions

• Requests for QR code reissuance must be made from the email address associated with the original booking.
• Any reissuance request received from an unregistered email address will be deemed invalid and will not be processed.
• The Company reserves the right to:
  • Request additional verification information to confirm the identity of the User, and
  • Decline reissuance at its sole discretion if fraudulent or suspicious activity is suspected.

D. Liability Disclaimer

• The Company is not responsible for any inconvenience, disruption, or financial loss resulting from the User's loss or misuse of a QR code or paper ticket.
• Users are advised to securely store their Confirmation and backup the QR code where possible (e.g., printout or secondary device).

9.6.7 Technical Issues

In the event the User encounters technical issues with a QR code (e.g., the code cannot be scanned or fails to load on a device):

A. Immediate Assistance

• The User should seek assistance from station staff without delay.
• Alternatively, the User may contact User Support for guidance, particularly in the case of SmartEX Web Tickets. See previous Section 9.6.6.

B. Manual Verification via Ticket Numbers

• The Booking Confirmation issued to the User includes one or more ticket numbers corresponding to each Transit Booking.
• If the QR code cannot be scanned, station staff may manually verify the booking by entering these ticket numbers into their terminal system or guiding the User through terminal input.
• For Eki-net Web Tickets, the terminals allow Users to enter the ticket number manually if the QR code fails.

C. User Clarification Required

• It is the User's responsibility to clearly inform station staff of:
  • The type of QR code issued (i.e., SmartEX Web vs Eki-net Web),
  • Whether the issue relates to scanning, compatibility, or device malfunction.

D. Liability Disclaimer

• The Company assumes no responsibility for technical failures of the User's device, miscommunication with station staff, or misinterpretation of the QR code type.
• Users are strongly encouraged to:
  • Print their QR code, or
  • Carry a secondary device as backup, to minimize the risk of boarding disruption.

9.6.8 No On-Site Support and Liability Limitations

• The Company does not provide ground assistance at stations or transit hubs.
• Users are solely responsible for navigating stations, issuing tickets, boarding, and complying with carrier policies.
• The Company is not liable for:
  • Misunderstanding of ticket types or boarding procedures;
  • Missed trains due to late arrival, navigation issues, or inability to redeem a ticket;
  • Transfer errors or issues;
  • Service cancellations or disruptions by transportation providers;
  • Any other aspect of service execution controlled by third-party providers.

Users who fail to board the correct vehicle will be considered no-shows, and no refunds shall be provided.

9.6.9 Compliance with Carrier Policies

All tickets are issued under the terms and conditions of the applicable third-party transportation provider (e.g., JR East, JR Central). The User is responsible for complying with all carrier rules and fare conditions. The Company does not guarantee the accuracy or enforceability of any third-party conditions.

10. CANCELLATION, REFUND & MODIFICATION POLICIES

This Section outlines the conditions under which cancellations and refunds may be made for confirmed bookings. These policies apply only to itineraries that have been successfully booked and paid for through the App. All itinerary content remains modifiable in Itinerary Planning prior to completing Checkout.

10.1. Itinerary Cancellation and Modification

Users should note that once an itinerary is finalized at Checkout, it becomes non-editable and non-cancellable as a whole. The App does not support cancellation of an entire itinerary after payment.

• Instead, individual Stay Bookings (accommodation) and Transit Bookings (transportation) within the itinerary may be cancelled, subject to the specific cancellation policies of each booking.
• If the User begins but does not complete Checkout, the itinerary will remain locked for up to 30 minutes. If payment is not completed during that time, the itinerary will automatically revert to editable status in Itinerary Planning.

The App does not support segment-level cancellations. To effectively cancel a Stay Segment or Travel Segment, the User must cancel all associated Stay Bookings or Transit Bookings within that segment, in accordance with the applicable booking cancellation terms.

10.2. Booking Modifications and General Terms

The App does not support modifications to existing bookings once confirmed. Users who wish to alter a booking (e.g., change dates, passenger count, or services) must cancel the original booking, if eligible, and create a new booking manually.

• All booking cancellations must be initiated by contacting User Support.
• Each booking—whether for transportation or accommodation—is governed by the cancellation and refund terms of the third-party Vendor or service provider. These terms are presented:
  • At Checkout, for each individual Stay Detail and Transit Detail; and
  • In the Plan details view within Itinerary Planning, prior to Checkout.

In rare circumstances, bookings may be modified or cancelled by the Vendor after confirmation. In such cases, the Company will notify the User as soon as possible and may offer alternative arrangements or applicable refunds.

Users are reminded that each Room Plan or Vendor may impose distinct policies, which Users agree to upon proceeding with Checkout.

Note: Cancellations may not be reflected visually in the Itinerary Planning view. Even if a Stay or Transit Booking is successfully cancelled, the associated Detail may still appear within the itinerary. Users should rely on booking confirmations and cancellation emails as authoritative.

10.3. Stay Booking Cancellations

Cancellation terms for accommodation bookings vary by Accommodation Provider and Room Plan. The User is solely responsible for reviewing and confirming these cancellation terms at Checkout.

Most Stay Booking cancellation policies are tiered based on the number of days before check-in. For example:

• 6 or more days before check-in: 80% refund of the original booking cost.
• 2–5 days before check-in: 50% refund.
• 1 day before check-in: 20% refund.
• No-show: 0% refund. All no-shows are treated as non-refundable.

Some accommodations may impose non-refundable policies, meaning no refunds are provided under any circumstance, regardless of when cancellation occurs. Other properties may allow full cancellations without penalty, particularly for flexible plans.

The exact cancellation terms for each Stay Detail are displayed at Checkout and must be accepted by the User before completing the booking.

10.4. Transit Booking Cancellations

All Transit Bookings are eligible for cancellation up to 48 hours before the scheduled departure time.

To initiate a cancellation, The User must contact User Support and provide their Kigumi User Reference, as indicated in the booking confirmation.

Transit bookings cancelled within the eligible window may be refunded, subject to the refund procedure and processing fee described below.

10.5. Refund Policy and Procedure

Where a Stay or Transit Booking is eligible for cancellation under the Vendor's policy, the following refund terms apply:

• A maximum processing fee of ¥1,000 will be deducted from the refundable amount of each Transit Booking. This fee includes any third-party Vendor-imposed charges.
• This processing fee applies regardless of the reason for cancellation or which party initiated the request, including in cases where the cancellation results from system errors, Vendor-side issues, or user mistakes.
• Refunds for eligible cancellations will be issued within 45 days of the confirmed cancellation date.

All refunds will be returned to the same credit or debit card used by the User during Checkout. Refund eligibility is strictly determined by the cancellation terms accepted at the time of booking. The Company does not issue refunds outside these stated conditions.

11. ROLE OF THE COMPANY

This Section outlines the nature and limitations of the Company's role in facilitating travel services through the App.

11.1. Intermediary Status and Booking Facilitation

The Company operates as an intermediary platform enabling Users to create itineraries, search for accommodation and transportation options, and complete bookings with third-party Vendors, including but not limited to hotels, ryokans, train operators, and bus companies.

By using the App and proceeding with Checkout, the User acknowledges that:

• The Company does not own, operate, or control any of the transportation or accommodation services listed on the App.
• All bookings made through the App are executed directly with third-party Vendors, and the Company's role is limited to transmitting the booking request, processing payment via a third-party payment provider, and generating associated confirmations, vouchers, or QR codes.

The Company does not act as a tour operator, or service provider and assumes no responsibility for the physical delivery, provision, or quality of the travel services booked.

11.2. Nature of the App

The App provided by the Company is a workflow automation and itinerary planning software, supplemented by booking and payment functionality. The services offered include:

• Access to aggregated accommodation and transit data;
• User-facing tools for itinerary creation and editing;
• Automated booking of Stay and Transit Details upon successful Checkout;
• Delivery of confirmations and tickets or vouchers.

The Company does not provide guided tours, personalized travel consultation, or destination-based concierge services.

11.3. Limitations of Responsibility and Liability

The User acknowledges and agrees to the following limitations:

• The Company is not responsible for verifying or guaranteeing the accuracy, availability, or reliability of services offered by third-party vendors.
• The Company does not provide on-the-ground assistance, including but not limited to:
  • Hotel check-in or check-out support,
  • Navigation through transportation hubs,
  • In-person ticket redemption or gate access assistance.

These limitations are further detailed in Section 9: CONFIRMATIONS & COMMUNICATION AFTER BOOKING.

The Company shall not be held liable for:

• Service disruptions, schedule changes, strikes, or delays imposed by third-party providers;
• User failure to check transit operations, local conditions, or station terminal requirements;
• Inability to board or access services due to operational changes, overbooking, or missed connections.

11.4. Independent Vendor Relationships

Vendors listed on the App operate independently of the Company. The Company does not endorse, supervise, or warrant the operations of any vendor. Users are advised to review the individual vendor's policies, terms, and applicable legal obligations prior to travel.

Each booking is subject to the terms and conditions of the respective vendor, which may include, but are not limited to, refund eligibility, cancellation timeframes, and traveler conduct obligations.

12. USER SUPPORT & DISPUTE RESOLUTION

12.1. Chargebacks and Payment Disputes

If you believe a payment was made in error, please contact our User Support team before initiating a chargeback with your card provider. Many disputes can be resolved quickly through our support channels.

We will make reasonable efforts to resolve the issue. Please note that The Company is not a financial institution and does not process payments directly. Any chargebacks or payment disputes must be handled through your card issuer. We are not responsible for processing or approving these claims, but may cooperate with issuers to provide transaction evidence.

We reserve the right to deny services to users who initiate fraudulent or abusive chargebacks.

12.2. Fraud Prevention and Chargeback Abuse

We take fraud prevention seriously. If a user disputes a legitimate charge (e.g., after using the service), this may be considered misuse of the chargeback process. We reserve the right to deny future bookings, cancel active reservations, or seek reimbursement in cases of suspected or confirmed chargeback abuse.

If you believe there has been an error in billing, please contact our support team before initiating a chargeback. Most issues can be resolved quickly.

12.3. Scope of Support

• Nature of Support Provided:

  • User Support is available to assist with the Checkout process booking issues, payment inquiries, ticket or voucher retrieval, cancellation requests.

• Limitations of Support:

  • The Company cannot provide post-booking service or any on-site support for accommodation or transport providers as laid out in Section 11: ROLE OF THE COMPANY and Section 9: CONFIRMATIONS & COMMUNICATION AFTER BOOKING**. All in-stay or in-transit issues must be directed to the service provider.

12.4. Contact Channels & Availability

12.4.1. Email Support

Customer support is available via email: support@kigumitrip.com

The Company is not liable for any losses, disruptions, or operational delays resulting from delays in customer support responses. Users are advised to utilize the self-service resources and documentation available within the App whenever possible.

Language Support: We provide email support in English & Mandarin Chinese.

12.4.2. Phone Support

Phone support is available during Japan business hours from 9:00 AM to 6:00 PM Japan Standard Time (JST), Monday to Friday, excluding Japanese national holidays. The Company does not provide 24/7 phone support or emergency assistance outside these hours.

Language Support: We provide phone support in English, Dutch, French, Mandarin Chinese and Japanese

12.5. Expected Response Times

• There is no guaranteed response time, and support requests are handled on a first-come, first-served basis. The Company will make reasonable efforts to address inquiries in a timely manner but does not guarantee immediate resolution or response within a specific timeframe.
• We aim to respond to all inquiries within 24–48 hours
• Expect longer wait times during peak travel seasons or holidays such as cherry blossom season (end of March - mid April), Golden Week (end of April - first week of May), European summary holiday season (all of July & August), Autumn leaves viewing (mid-November to mid-December), peak winter sports period (Christmas to mid-February).

12.6. Booking Issues & Discrepancies

• Before Travel: Discrepancies in booking confirmations must be reported within 24 hours of receipt of the confirmation or at least 48 hours before the travel date. Please contact User Support immediately if you discover any incorrect booking details (e.g., room type, travel date, train class not in line with what was displayed in the Checkout).
• During Travel: Customers are encouraged to seek resolution with the hotel or transport provider on-site. If the issue remains unresolved, please notify us within 7 days of completion of travel. We may not be able to resolve all issues.

12.7. Complaint Submission Process

• Procedure: To submit a complaint, users must provide the booking Kigumi User Reference (provided in the confirmation sent by email), a clear and concise description of the issue, and supporting documentation (e.g., photos, receipts) by email.
• Deadline for Complaints: Complaints must be submitted within 14 days of the end of the travel service or accommodation stay.

12.8. Resolution Timeframes

• We aim to resolve most disputes within 30 business days.

12.9. Escalation and Final Resolution

In the event a dispute arises between the User and The Company that cannot be resolved through regular User Support channels, the matter may be escalated for internal review by our dispute resolution team. Users may be required to submit all relevant supporting documentation and correspondence in order to facilitate a fair and timely review.

If the dispute remains unresolved following internal escalation, and unless otherwise provided under applicable laws, the parties agree to seek final resolution through the following mechanism:

Arbitration: Any unresolved dispute, controversy, or claim arising out of or in connection with the Agreement, including any question regarding their existence, validity, or termination, shall be referred to and finally resolved by arbitration in accordance with the rules of the Japan Commercial Arbitration Association (JCAA).

• The seat of arbitration shall be Tokyo, Japan.
• The arbitration shall be conducted in the Japanese language.
• The arbitral award shall be final and binding on both parties.

Nothing in this clause shall prevent either party from seeking injunctive relief or other urgent legal remedies from a court of competent jurisdiction as described in Section 18. GOVERNING LAW & JURISDICTION where such relief is necessary to prevent immediate and irreparable harm.

Where permitted by applicable law, customers agree that disputes will be resolved on an individual basis, and not as part of a class, collective, or representative action.

12.10. Refunds and Compensation

All refund and compensation requests are subject to the terms outlined in Section 10. CANCELLATION, REFUND & MODIFICATION POLICIES. Please note that refund eligibility may vary depending on the terms set by the accommodation or transportation provider. In some cases, refunds may be partial or not available at all. We encourage customers to review the relevant policy before submitting a request.

12.11. Data Privacy and Consent

All User support interactions are handled in accordance with our [Privacy Policy]. By using our services, you acknowledge and consent to the collection and processing of your personal information as outlined therein.

13. TERMINATION POLICIES

13.1 Account Termination and Suspension by the Company

The Company reserves the right to suspend or permanently terminate a User's access to the App, with or without prior notice, under any of the following conditions:

• Violation of Terms & Conditions: If the User breaches any provision of the Agreement, including but not limited to misuse of the App, violation of the Acceptable Use Policy, or infringement of the intellectual property rights of the Company or others.
• Fraudulent or Unauthorized Use: If the Company has reasonable grounds to believe that the App is being used for fraudulent, illegal, or unauthorized purposes. This includes, but is not limited to, impersonation, false account creation, unauthorized access attempts, or the exploitation of booking-related system vulnerabilities. Regulatory or Legal Compliance: If required by applicable law, regulation, enforcement order, or a valid request from a governmental authority, the Company may immediately suspend or terminate an account.

Upon account suspension or termination by the Company, the User will lose access to the App and any associated data. All data associated with the account may be retained or permanently deleted in accordance with the Company's Data Retention & Deletion Policy (see Section 16.4: SERVICE-RELATED & OPERATIONAL TERMS - Data Retention & Deletion Policy). The Company shall not be liable for any resulting data loss, business interruption, or other damages.

13.2 Account Termination by the User

A User may request termination of their account by contacting User Support via the designated support channel. Account termination requests will only be processed after verification of the User's identity and confirmation of eligibility, as outlined below.

Termination by the User is subject to the following conditions:

• The User must not have an active Checkout process in progress. If a payment has been initiated but not yet completed, or if an invoice has not been settled, the User is not eligible for account termination.
• The User must not have pending or incomplete itinerary bookings. This includes bookings where the Checkout process has been completed but no booking confirmation has been issued, due to vendor-side processing times or the limitations described in Section 9: CONFIRMATIONS & COMMUNICATION AFTER BOOKING.
• The User must not have an open support inquiry, complaint, or dispute currently under investigation by the Company, as described in Section 12: USER SUPPORT & DISPUTE RESOLUTION.

Only once the above conditions have been met will the Company process the account termination request. Upon successful termination, the User's personal data will be handled in accordance with Section 16.4: SERVICE-RELATED & OPERATIONAL TERMS - Data Retention & Deletion Policy.

The Company reserves the right to deny or defer termination requests that do not meet the eligibility requirements outlined above.

14. GENERAL DISCLAIMERS

14.1. Platform Use and Service Limitations

The App is provided on an "as is" and "as available" basis. While the Company makes reasonable efforts to maintain the accuracy, completeness, and functionality of the App, it makes no representations or warranties, express or implied, regarding:

• The uninterrupted availability, timeliness, or error-free operation of the App;
• The accuracy, completeness, legality, or reliability of content provided by third-party vendors, data sources, or external systems;
• The suitability or safety of any accommodation, transportation service, or destination included in a User's Trip Plan.

The Company shall not be liable for any direct or indirect damages, losses, or delays arising from the use of or reliance on the App, including but not limited to:

• Booking availability or service execution failures by third-party vendors;
• Disruptions caused by strikes, cancellations, overbooking, or transportation delays;
• Inaccuracies in transit or accommodation data, even if displayed during the booking process.

For specific disclaimers related to data accuracy, booking obligations, and service execution, refer to Sections 3, 4, 5, 6, 9 and 11.

14.2. USER RESPONSIBILITY & RESTRICTIONS

14.2.1. Acceptable Use Policy

Users agree to use the App in compliance with all applicable laws, regulations, and the Agreement. The following activities are strictly prohibited:

• Spamming & Unsolicited Communications – Users may not use the App to send unauthorized advertisements, bulk messages, or promotional materials.
• Data Scraping & Unauthorized Automation – Users may not extract, harvest, or scrape Platform data, including Trip Plans, accommodation listings, transit information, or user details, whether manually or via automated means such as bots, crawlers, or scripts.
• Hacking & Security Violations – Any attempt to gain unauthorized access to the App, compromise system security, bypass authentication mechanisms, introduce malicious code, or disrupt service functionality is strictly forbidden.
• Unauthorized API Usage – The Company's API is for approved, intended uses only. Any excessive API calls, unauthorized integrations, or abuse of API endpoints may result in account suspension.
• Misrepresentation & Fraud – Users may not impersonate other individuals, misrepresent affiliations with an organization, or provide false information in order to manipulate data, pricing, or user experience.
• Platform Misuse – Users must not exploit system vulnerabilities, attempt to reverse-engineer, or decompile any aspect of the software.
• Publicly Sharing Confidential or Sensitive Data – While the Company does not guarantee confidentiality, users are still prohibited from knowingly sharing unauthorized, confidential, or private data through the App.

Violations of this Acceptable Use Policy may result in immediate account suspension, termination, and legal action at the Company's discretion. The Company reserves the right to investigate any suspected violations and cooperate with law enforcement authorities as required.

14.2.2. Intellectual Property Rights

The App, including its software, design, trademarks, copyrights, logos, branding, proprietary technology, AI models, API, databases, and all associated content, is and shall remain the exclusive property of the Company.

Users acknowledge that:

• No Ownership Rights – Use of the App does not grant users any ownership rights, title, or interest in the Company's intellectual property.
• License to Use – The Company grants Users a non-exclusive, non-transferable, revocable license to access and use the App strictly in accordance with this Agreement.
• Restrictions on Use – Users may not copy, modify, reproduce, distribute, sell, sublicense, or create derivative works based on the App or its proprietary elements.
• Enforcement – Any unauthorized use, duplication, or infringement of the Company's intellectual property rights may result in legal action, including but not limited to injunctive relief, damages, and account termination.

Users may not use the Company's trademarks, branding, or logos in any way that suggests endorsement, partnership, or affiliation without prior written consent from the Company.

14.2.3. User Content & Liability

Users are solely responsible for any content, data, or materials they upload, submit, or share within the App. This includes but is not limited to:

• Trip Plans & Itinerary Data
• Images, descriptions, and custom notes
• Booking references, transportation details, and traveler information

By submitting content to the App, the user represents and warrants that:

• The content does not infringe upon any third-party rights, including copyrights, trademarks, privacy, or proprietary data.
• The content is lawful and does not contain defamatory, misleading, or offensive material.
• The user has all necessary rights, permissions, and authority to share the content.

14.4 No Liability for AI-Generated Content

The App includes features that utilize Artificial Intelligence (AI) technology to generate itinerary suggestions, destination recommendations, and transit route estimates based on user preferences and public data. AI-generated content is produced using a combination of machine learning models, historical travel trends, and third-party data sources. As such, the Company makes no representations regarding the accuracy, availability, or suitability of such content.

The User acknowledges and agrees that AI-generated Trip Plans, transit options, accommodation suggestions, pricing estimates, or destination summaries are provided solely for informational and planning purposes, and are not guaranteed to reflect real-time conditions, service availability, practicality or user-specific suitability. The User is solely responsible for verifying, modifying, and confirming the relevance and accuracy of all AI-generated content prior to relying on it for travel decision-making or sharing with others.

Once a Checkout is completed and a Booking is created, the Company will honor and fulfill that Booking in accordance with its obligations as intermediary (see Section 11: ROLE OF THE COMPANY). However, any itinerary content or recommendations generated prior to Checkout—including Trip Plans, suggested segments, or estimated prices—remain non-binding and subject to change.

To the fullest extent permitted by law, the Company disclaims all liability for:

• Any reliance placed on AI-generated suggestions, itineraries, or route data;
• Missed travel connections, inaccurate bookings, unsuitable recommendations, or additional costs arising from AI-generated content;
• Financial losses, reputational harm, service disruptions, or user dissatisfaction related to the use of generative tools within the App.

In no event shall the Company be liable for any direct, indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of business, revenue, profits, data, or goodwill, even if the Company has been advised of the possibility of such damages.

Where applicable law does not permit full exclusion of liability, the Company's total aggregate liability arising from or related to AI-generated content shall be limited to the total fees paid by the User in the six (6) months preceding the claim, or ¥50,000, whichever is lower.

15. DATA PRIVACY & USAGE RIGHTS

15.1. Ownership of Trip Plans

All Trip Plans created by a User within the App are considered the intellectual property of the User. The Company does not claim ownership of the specific travel itineraries, routes, or customizations made by the User. However, by using the App, the User grants the Company a non-exclusive, worldwide, royalty-free, perpetual, and irrevocable license to use, analyze, and process Trip Plan data as described in this Agreement.

15.2. Use of Data for AI Training & Product Improvement

The Company may collect, store, and analyze Trip Plans, itinerary details, transit and accommodation selections, and related metadata to improve App functionality, develop new features, and refine recommendation algorithms. This includes but is not limited to:

• Training AI models to improve trip planning recommendations, destination suggestions, and transit optimizations.
• Enhancing customer support efficiency by analyzing common user issues and trends.
• Refining pricing and availability predictions based on aggregated user data.

The User acknowledges and agrees that Trip Plan data may be processed for these purposes without additional notice or compensation.

15.3. Use of Data for Marketing & Advertising

The Company reserves the right to use anonymized and aggregated data derived from Trip Plans to create promotions, advertising materials, reports, and insights about travel trends, popular destinations, and itinerary planning. Any identifiable details of a User, its travelers, or specific unpublished itineraries will not be disclosed without prior consent.

15.4. Data Sharing & Public Trip Plan Access

The Company does not actively share or sell Trip Plan data to third parties. However, Users must be aware that all Trip Plans created within the App are publicly accessible by default. There is no data segregation, role-based access control, or internal permissions structure in place. Any individual with access to a public Trip Plan URL—whether shared by a User or obtained through any other means—will be considered a User.

The Company is not responsible for unauthorized access, redistribution, or misuse of Trip Plans that are publicly available. It is the sole responsibility of the User to ensure that sensitive or proprietary trip details are not shared with unauthorized individuals.

Users are solely responsible for determining how they share Trip Plans and acknowledge that anyone with the URL may view, distribute, or use the itinerary information. The Company shall not be liable for any unauthorized access, unintended disclosure, or misuse of trip details resulting from the public visibility of shared itineraries.

Users are advised to exercise caution when sharing Trip Plan URLs, as they can be accessed by any third party without authentication. The Company does not provide password protection, access restrictions, or private sharing mechanisms. Any User requiring restricted access control should set the Trip to "private".

By using the App, Users acknowledge and accept these public sharing conditions and assume all associated risks related to the visibility of itinerary data.

15.5. No Data Confidentiality Guarantee

While the Company implements industry-standard security measures to protect user data, the App is not designed to function as a secure or private repository for confidential business information. The Company does not guarantee that Trip Plans, customer details, or itinerary data will remain confidential, encrypted, or inaccessible to unauthorized third parties.

By using the App, the User expressly waives any claims against the Company for data leaks, unauthorized access, or unintended disclosure arising from the public nature of Trip Plan sharing or AI-driven data processing.

15.6. Compliance with Data Protection Laws

The Company processes data in accordance with applicable data protection laws and regulations. However, the User is solely responsible for ensuring its own compliance with data privacy laws applicable in its jurisdiction when using The App, particularly when handling End User data.

If the User requires additional data protection measures, private storage, or restrictions on data usage, such services may be available through a custom enterprise agreement or White Label upgrade.

16. SERVICE-RELATED & OPERATIONAL TERMS

• The App is accessible via web application, optimized for both desktop and mobile devices.
• There is no guaranteed uptime or SLA commitment
• Destination, itinerary planning, transit route lookup and hotel meta search are provided on an "as is" and "as available" basis without

16.1. Platform Availability & Scheduled Maintenance

The Company makes reasonable efforts to ensure the App remains accessible and operational. However, Users acknowledge that the App may experience occasional downtime due to maintenance, updates, or unforeseen technical issues.

Scheduled maintenance activities will be conducted outside of standard Japan business hours (9:00 AM to 6:00 PM JST, Monday to Friday) whenever possible, to minimize disruption to users. During maintenance periods, partial or full service unavailability may occur without prior notification. The Company shall not be liable for any losses, delays, or disruptions caused by scheduled or unscheduled maintenance.

16.2. Modifications to the App

The Company reserves the right, at its sole discretion, to update, modify, enhance, discontinue, or restrict access to any features or functionalities of the App at any time without prior notice. Such modifications may include, but are not limited to:

• Software updates, performance enhancements, and security improvements.
• UI/UX changes, workflow adjustments, and API modifications.
• Addition, removal, or restructuring of features, integrations, or services.

Users acknowledge that continued use of the App following any modifications constitutes acceptance of such changes. The Company shall not be liable for any losses, disruptions, or compatibility issues resulting from updates or discontinued features.

In cases where modifications materially impact use of the App, the Company may, at its discretion, provide advance notice or alternative solutions to mitigate disruptions. However, the Company has no obligation to maintain backward compatibility for deprecated features.

16.3. Third-Party Integrations & External Services

The App integrates with multiple third-party services to enhance its functionality, including but not limited to:

• Mapping Platforms
• Cloud Data Storage Providers for secure data storage and backup.
• Application Server & Database Cloud Providers for Platform hosting and performance optimization.
• Other APIs that affect the user experience.

Users acknowledge and agree that these third-party services operate under their own terms and conditions, and the Company does not control their availability, reliability, pricing, or policies. The Company is not liable for any errors, interruptions, inaccuracies, or failures caused by third-party service providers, nor for any data loss, delays, or incorrect information originating from such integrations.

In the event of a third-party service outage, discontinuation, or API change, the Company will make reasonable efforts to provide workarounds or alternative solutions, but shall not be obligated to maintain or replace such services.

16.4. Data Retention & Deletion Policy

The Company maintains a structured data retention policy that governs how Trip Plans, booking records, and user data are stored, archived, and deleted. This policy is designed to balance user privacy with legal and operational requirements related to the provision of travel booking services.

16.4.1. Trip Plan Data Retention

Trip Plans created in the App are retained for a period of up to three (3) years from the User's last activity (i.e., the date of last login or itinerary edit).

After this period, the data will be archived, meaning it will no longer be accessible through the App's user interface but may still be retrievable upon request by the User, subject to the Company's discretion.

Archived Data:

• Archived Trip Plans are not actively maintained and may be partially or fully unavailable.
• Retrieval requests for archived data may be subject to a processing fee.
• Data retrieval from archives is performed on a best-effort basis, and the Company does not guarantee full recovery or availability within a specific timeframe.

Users are encouraged to download or export critical itinerary information prior to data expiry.

16.4.2. Booking and Payment Record Retention

For compliance with Japanese commercial, tax, and consumer protection laws, the Company is required to retain certain booking-related data for a minimum period—even if the User's account is terminated. Accordingly:

• If a User has completed at least one successful Checkout, the Company will retain all related booking records, including but not limited to:

  • Stay Bookings and Transit Bookings,
  • Booking Confirmations and invoice data,
  • Payment transaction references,
  • User identifiers tied to those bookings.

• This data will be securely stored for a minimum statutory period, typically up to seven (7) years, and will not be subject to early deletion—even if the User's account is terminated.

• This data will not be accessible through the App following account termination or deletion but may be retained in Company systems for audit, dispute resolution, compliance, or legal purposes.

16.4.3. Account Termination and Data Deletion

If a User requests to terminate their account (see Section 13: TERMINATION POLICIES), the following will apply:

• All Trip Plan data and associated non-booked content will be deleted ninety (90) days after account termination, unless the User requests deletion earlier or retrieval of archived data.
• All booking and payment records will be retained for the duration required under applicable laws and cannot be deleted upon user request.

The Company shall not be liable for any data loss resulting from:

• The natural expiration of the retention period;
• User account termination;
• User failure to request data export or archival retrieval in a timely manner.

The Company does not offer automated cloud backups of user-created content and does not guarantee recovery of deleted or expired data.

17. SECURITY & LIABILITY PROTECTIONS

17.1. User Account Security

Users are solely responsible for maintaining the security and confidentiality of their account credentials, including but not limited to usernames, passwords, API keys, and authentication tokens. The App supports OAuth 2.0 authentication, including Google, Facebook, and email-based logins, but the Company does not store plaintext passwords and implements industry-standard encryption protocols to protect user credentials.

To ensure security, Users must take reasonable precautions to prevent unauthorized access to their accounts. Such measures include using strong, unique passwords, enabling multi-factor authentication (if available), and restricting access to trusted individuals only. Users may not share their login credentials with unauthorized third parties, and any actions performed under a user's account shall be assumed as authorized by the account holder unless explicitly reported otherwise.

The Company shall not be liable for unauthorized access, fraudulent use, or security breaches resulting from user negligence, weak passwords, phishing attacks, or other failures to implement adequate security measures. If a User suspects that its account has been compromised, accessed by an unauthorized party, or misused, it must immediately notify the Company.

The Company reserves the right to temporarily suspend or permanently terminate any account that it determines to have been compromised or involved in unauthorized activity.

17.2. Data Security Measures

The Company employs commercially reasonable security measures to protect Platform data, including but not limited to:

• End-to-end encryption (SSL/TLS) for data transmission to prevent interception during communication.
• Encrypted storage for sensitive information to protect against unauthorized access.
• Regular vulnerability assessments and security audits to identify and mitigate potential risks.
• Strict access controls and multi-layer authentication mechanisms for administrative functions.
• Real-time monitoring and logging of system activities to detect and prevent unauthorized access.

Despite these efforts, no security system is infallible, and the Company does not warrant or guarantee absolute protection against cyber threats, unauthorized access, malware, or hacking attempts. The Company shall not be liable for data loss, data breaches, or service interruptions caused by third-party attacks, user negligence, or force majeure events.

In the event of a data breach affecting sensitive user information, the Company will conduct an internal investigation and, where required by applicable law, notify affected Users of the incident along with recommended security actions. However, the Company assumes no responsibility for financial losses, reputational damage, or business disruptions resulting from such breaches.

Users are strongly encouraged to implement their own data protection policies, including regularly backing up essential data, using firewalls and endpoint security measures, and getting training on cybersecurity best practices.

17.3. Indemnification

By using the App, the User agrees to indemnify, defend, and hold harmless the Company, including its officers, directors, employees, affiliates, and service providers, from and against any and all claims, damages, losses, liabilities, costs, or expenses (including legal fees) arising out of or related to:

1. User-generated content and itinerary details that infringe upon third-party intellectual property rights, misrepresent travel services, or otherwise violate laws and regulations.
2. Unauthorized use of the App, including misuse of APIs, fraud, or data scraping activities.
3. Failure to verify the accuracy of AI-generated content or travel information before sharing it with End Users, leading to disputes, financial losses, or reputational damage.
4. Claims from End Users, travelers, hotels, transportation providers, or tourism agencies alleging misinformation, service failures, or booking errors resulting from itineraries created on the App.
5. Breach of this Agreement or violation of applicable laws by the User, its employees, contractors, or affiliates.

The Company reserves the right to assume exclusive legal defense and control of any claim requiring indemnification, at the User's expense. Users may not settle any claims without the prior written consent of the Company.

The Company reserves the right to remove or disable any content that violates these provisions or is deemed inappropriate, without notice or liability to the user.

17.4. Limitation of Warranties

The Company provides the App on an "as is" and "as available" basis, without any express or implied warranties. While the Company makes reasonable efforts to maintain and improve the App's performance, it does not guarantee that the App will always be available, error-free, uninterrupted, or suitable for the User's specific needs.

The Company explicitly disclaims any warranties, including but not limited to:

• Fitness for a particular purpose, including ensuring that AI-generated itineraries align with traveler expectations.
• Uninterrupted or error-free access, including potential downtime due to server maintenance, system failures, or cybersecurity incidents.
• Accuracy or completeness of AI-generated recommendations, as destination suggestions, pricing estimates, and travel itineraries may contain outdated or incorrect information.

Users acknowledge that reliance on AI-generated content is at their own risk and that it is their responsibility to review and verify all travel data before sharing it with Users.

17.5. Force Majeure

The Company shall not be liable for any failure or delay in performance due to circumstances beyond its reasonable control. Such events include but are not limited to:

• Acts of God, including earthquakes, floods, hurricanes, and other natural disasters.
• Cybersecurity incidents, including data breaches, ransomware attacks, and server outages.
• Government-imposed restrictions, including sanctions, regulatory changes, or internet shutdowns.
• Disruptions caused by third-party service providers, including cloud storage providers, API integrations, and transit data sources.
• Economic or geopolitical instability, including wars, strikes, labor disputes, or energy crises.

If a Force Majeure event substantially impacts Platform availability, the Company may suspend services without liability and will take reasonable steps to restore functionality as soon as possible. However, the Company is under no obligation to compensate Users for service interruptions caused by external factors beyond its control.

18. GOVERNING LAW & JURISDICTION

18.1 Governing Law

The Agreement, including any disputes arising from or relating to the use of the App, the interpretation or enforcement of the Agreement, or any transactions conducted through the App, shall be governed by and construed in accordance with the laws of Japan, without regard to conflict of law principles.

18.2 Jurisdiction and Venue

The User agrees that any and all disputes, claims, or legal proceedings arising out of or in connection with the Agreement, the use of the App, or any services provided by the Company shall be subject to the exclusive jurisdiction of the Tokyo District Court in Japan. The User irrevocably submits to the personal and exclusive jurisdiction of such court and waives any objection based on forum non convenience or other grounds.

18.3 Regulatory Compliance

The Company affirms that it operates in accordance with applicable Japanese laws and regulations governing commercial transactions, consumer protection, and financial conduct. Where applicable, the Company takes reasonable steps to comply with regulations relating to anti-money laundering (AML) and combating the financing of terrorism (CFT), including those issued by relevant Japanese regulatory authorities.

Users acknowledge and agree to cooperate with the Company in the event that verification or disclosure is required by law, regulation, or competent authority for the purposes of compliance with such legal obligations.